Operations Assistant (Transit) VN/TR/2016/128

Firma Adı Gizli

İlan Detayı

                        General Functions: Under the overall guidance of Senior Operation Officer/ Head of Sub-office and the direct supervision of the Operations Officer, the incumbent will be responsible for implementing the activities of the operational projects. In particular he/she will:Major Duties and Responsibilities:Receive, check and confirm transit assistance requests and travel documents from the respective resettlement countries agencies.Timely inform transit assistance service provider on all new transits, changes and cancellations of IOM movements.Daily liaise with transit assistance service provider on all transit related issues.Perform refugee or migrant data entry activities as required by specific program in MiMOSA as necessary.Perform continuous follow up for any changes in Pro-flight or individual status / transit details and make respective changes and relay respective information and data to TA service provider.Establish and implement internal controls, in particular handling, security, confidentiality of all originals of travel documents in process. Perform quality control checks for completeness, accuracy, timeliness and conformance with established standards before distribution to users. Maintain record of transit movements.Prepare weekly and monthly statistical and finance reports on transit. Monthly reconcile with sending missions on transit assistance provided and submit documents to finance for charges and payments to service provider.Prepare, print and photocopy documents as required by movement procedures.Prepare travel bags for the migrants, perform Quality Check and hand over to airport operations staff, when travel bags need to be handed to refugees in transit.Communicate with the airlines on transit related issues, name lists, booking details, domestic bookings, additions, deletions, ticket refunds, etc.Liaise with Sending and Receiving Missions, Ports of Entry and receiving entities on transit related issues.Keep updated files, ensuring that all necessary documents are included in the file. Ensure timely closure of files, preparation and distribution of all respective departure reports.Immediately report all transit related issues to supervisor and liaise with service providers to obtain incident reports and other related information.Perform such other related duties as maybe assigned.Required Qualifications and Experience:Education:Having high school diplomaExperience:Minimum four years of experience in relevant field (Airlines or Travel Agency),Being able to travel,Good familiarity with diplomatic environment,Proven analytical, interpersonal and organizational skills,Good level of computer literacy, ability to work with data bases and online applications,Experience in liaising with governmental authorities, other national / international institutions,Experience working in the region is an advantage,Knowledge of AMADEUS computer reservation system is a distinct advantage,Languages:Turkish-fluent /written and spokenEnglish-fluent /written and spokenWorking knowledge of Arabic or Farsi is an advantageTechnical:Delivers on set objectives in hardship situationsEffectively coordinates actions with partnersWorks effectively with local authorities, and beneficiariesRequired CompetenciesBehavioral AccountabilityAccepts and gives constructive criticismFollows all relevant procedures, processes, and policiesMeets deadline, cost, and quality requirements for outputsMonitors own work to correct errorsTakes responsibility for meeting commitments and for any shortcomingsClient OrientationIdentifies the immediate and peripheral clients of own workEstablishes and maintains effective working relationships with clientsIdentifies and monitors changes in the needs of clients, including donors, governments, and project beneficiariesKeeps clients informed of developments and setbacksContinuous LearningContributes to colleagues’ learningDemonstrates interest in improving relevant skillsDemonstrates interest in acquiring skills relevant to other functional areasKeeps abreast of developments in own professional areaCommunicationActively shares relevant informationClearly communicates, and listens to feedback on, changing priorities and proceduresWrites clearly and effectively, adapting wording and style to the intended audienceListens effectively and communicates clearly, adapting delivery to the audienceCreativity and InitiativeActively seeks new ways of improving programmes or servicesExpands responsibilities while maintaining existing onesPersuades others to consider new ideasProactively develops new ways to resolve problemsLeadership and NegotiationConvinces others to share resourcesActively identifies opportunities for and promotes organizational changePresents goals as shared interestsArticulates vision to motivate colleagues and follows through with commitmentsPerformance ManagementProvides constructive feedback to colleaguesHolds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluationsPlanning and OrganizingSets clear and achievable goals consistent with agreed priorities for self and othersIdentifies priority activities and assignments for self and othersOrganizes and documents work to allow for planned and unplanned handoversIdentifies risks and makes contingency plansAdjusts priorities and plans to achieve goalsAllocates appropriate times and resources for own work and that of team membersProfessionalismMasters subject matter related to responsibilitiesIdentifies issues, opportunities, and risks central to responsibilitiesIncorporates gender-related needs, perspectives, and concerns, and promotes equal gender participationPersistent, calm, and polite in the face of challenges and stressTreats all colleagues with respect and dignityWorks effectively with people from different cultures by adapting to relevant cultural contextsKnowledgeable about and promotes IOM core mandate and migration solutionsTeamworkActively contributes to an effective, collegial, and agreeable team environmentContributes to, and follows team objectivesGives credit where credit is dueSeeks input and feedback from othersDelegates tasks and responsibilities as appropriateActively supports and implements final group decisionsTakes joint responsibility for team’s workTechnological AwarenessLearns about developments in available technologyProactively identifies and advocates for cost-efficient technology solutionsUnderstands applicability and limitation of technology and seeks to apply it to appropriate work Resource MobilizationEstablishes realistic resource requirements to meet IOM needsOther:Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.How to Apply:Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of the e-mail to trvacancy@iom.int or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24 06610, Çankaya, Ankara by the end of 12 January 2017.Only shortlisted candidates will be contacted.More InformationSectorEU Experts / Project Team, Service, Civil SocietyLevelEmployeeHighest DegreeUniversityExperience1-3Language LevelEnglish (C2, Level 6, Advanced)

Benzer İş İlanları

İlan No : 11252205
İlan Kaynağı : AbIlanlar
İlan Tarihi : 20.01.2017
Son Başvuru Tarihi : 20.02.2017
Firma Adı: Firma Adı Gizli