Feedback Officer

Firma Adı Gizli

İlan Detayı

                        Feedback OfficerPosition: Feedback OfficerLocation: Gaziantep, TurkeyStart Date: Immediate Vacancy #: TK2016/02Overview:Global Communities is and international non-profit humanitarian organization working to improve the lives and livelihoods of vulnerablepopulations around the world. From our office in Turkey, Global Communities is providing humanitarian support tovulnerable and conflict-affected households in Syria, and seeks a Feedback Officer to support this humanitarian programming. This position reports to the Compliance Director.DUTIES AND RESPONSIBILITIES The Feedback Officer is responsible for the following:Receive beneficiary feedback via dedicated hotline, process and document details and follow up actions.Coordinate referral and follow-up steps with Feedback and Compliance Assistants, outline actions required and follow up on their implementation.Reach out to relevant staff at all levels of GC so that the feedback can be resolved quickly.Assist the Compliance Director in drafting and updating documentation for feedback mechanism, including but not limited to: relevant tools, policy and procedures, materials for trainings, assessments, data base, etc.Provide timely and accurate reports to Compliance Director using the reporting tools.Analyze the data and proactively develop new reports, based on organization’s needs.Work closely with the supervisor and respective IT Officer to outline database modification requirements to maintain and improve its performance, in line with changing needs of the department.Supervise Feedback and Compliance Assistants:Ensure all feedback is handled in line with organizational standards;Train and guide Feedback and Compliance Assistants in data entry and feedback handling processes, ensuring accuracy and completeness of all data related to the feedback mechanism.Identify areas for building the capacity of the Assistants and work with supervisor to help address these needs.Ensure high level of confidentiality and security of entrusted data is maintained at all times.Any other tasks requested by the supervisor.QUALIFICATIONS AND EXPERIENCEEDUCATION AND TRAININGA Bachelor degree in Social Sciences, Psychology, Social Work, or a related field.Knowledge and experience in Protection Mainstreaming is highly desirable.Completion of Protection Induction, Protection Learning Program, IHL and/or IHR trainings would be an asset.EXPERIENCEA minimum of 2 years’ experience in humanitarian work, IDP/refugee protection, or other relevant field. A Master’s degree on a relevant subject may be considered as equivalent of 1 year work experience.A former INGO or UN experience is an asset.TECHNICAL SKILLSStrong analytical and reporting skills. Ability to design and conduct quantitative and qualitative studies and carry out appropriate analysis and related products.Ability to work independently while being a strong team player, be proactive problem-solverFluency in written/spoken Arabic, Turkish and good command of written/spoken EnglishExcellent command of Microsoft Excel and database applicationsComputer/word processing and standard office software skillsSets high standards for quality of work and consistently achieves established goalsAbility to work under pressureHave very good conflict management skillsKnowledge on protection, GBV, Human Rights and International Humanitarian Law is highly desirableMust be flexible, willing to perform assigned and additional duties and work irregular hoursThis position is open to candidates authorized to work in Turkey as local employees.APPLICATIONSTo apply please send your CV by email to no later than 17.November.2016. Please, make sure to put the Job Title and Vacancy Number in the subject section. Applications will be reviewed until the position isfilled. Please be advised that only shortlisted candidates will be contacted.More InformationSectorCivil SocietyLevelEmployeeHighest DegreeMaster, UniversityExperience1-3Language LevelEnglish (C2, Level 6, Advanced), Arabic (C2, Level 6, Advanced)

Benzer İş İlanları

İlan No : 11252193
İlan Kaynağı : AbIlanlar
İlan Tarihi : 20.01.2017
Son Başvuru Tarihi : 20.02.2017
Firma Adı: Firma Adı Gizli